Due to sanitary reasons, we are unfortunately unable to make returns or exchanges. In the unlikely event that an exception is made and a return/exchange is honored, the order is subject to a 20% restocking fee and return shipping is not provided.
Please be advised that fashion accessories, skincare, hair care and make up products are non-returnable.
Original Orders Over $100: Merchandise returned in full or partial will be assessed a $5.95 shipping charge, unless the total cost of non-returned items remains over $100.
Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons.
Cancelled Orders: Eligible for full refund, including S&H, if cancelled prior to order fulfillment.
Refused Items: A 15% restocking fee and S&H will be assessed accordingly.
Returned to Sender: S&H fee will be assessed unless it was the result of our carrier's error.
International Package Returns: A 20% restocking fee and any additional S&H will be assessed accordingly.
Dangerous Goods: Certain items including fragrances, aerosols, and nail polish are considered as dangerous goods by the US Department of Transportation (DOT). We use Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from your local Postmaster and at the Postal Service's mailing standards website at usps.com Return Merchandise Authorization (RMA) Follow the instructions below:
USA Exchanges & Payment Refunds Exchanges are processed within 7 business days and refunds in 14 business days. S&H charge is non-refundable. Allow at least one complete billing cycle for your refund to appear on your credit card statement. We will notify you via email once your return has been processed. Please note that your financial institution may take approximately one billing cycle to post your refund. If you have any questions about your return, please contact Customer Care. Damaged or Missing Items Claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 24-48 hours of order receipt. Contact Customer Care by email: didimaunails@gmail.com Monday-Friday 10 A.M. to 6:00 P.M. Pacific Time. Please retain all packaging material in case an inspection is necessary.